Managing Differences

5th course in Facilitated Solutions’ FOUNDATIONS OF CONFLICT RESOLUTION program.

Some conflicts are rooted in our personal differences. While specific moments of misunderstanding or disagreement can be clarified and resolved, differences typically need to be managed over time.

This course provides a framework to understand differences between people and how they can contribute to tension and conflict, as well as guidance on how to manage differences.

Key Objectives and Outcomes:

To understand personal style differences
To appreciate how differences can both complement and conflict with each other
To increase insight on your style i.e., how you typically “show up” at work and/or at home
To recognize how areas of strength can at times go into excess – “too much of a good thing”
To gain insight on how to bring the best out of others

What is Included

Each training module in this course consists of an engaging video presentation that overviews a key concept or skill. Each training video has an accompanying resource page with questions for personal reflection. Students often like to download and print these to compile into a resource manual.

The course is capped off with a “Call to Action” module that challenges students to immediately apply and practice these new concepts and skills. An additional Role Play Integration exercise is included in this module as well, to provide you the framework with which to practice you new tools.

Course Curriculum

5. Managing Differences

Available in days

days after you enroll

Meet course instructor, David Falk

David Falk, MA, CMed is a seasoned conflict management specialist, having worked in the field since 1990 in a variety of settings as a mediator, trainer, facilitator, academic and workplace consultant.

David has been involved in assessing and intervening in conflict situations and providing consultation support to many organizations throughout Canada for over 30 years. He is a senior mediator who has experience managing the toughest of tough situations.

David is also a gifted and engaging facilitator who combines practical wisdom and humour to assist participants to enhance their understanding and abilities to prevent, manage and resolve the challenges that they face.

Testimonials

"This course was key to helping me manage a challenging relationship at work. David, you are a phenomenal presenter. Thank you!"

-Carrie, Team Leader

"This session helped me get a new perspective and break away from the struggles I was having with my manager. The insights about style were so helpful–I’m thinking about everything differently now!"

-Elizabeth, Health Care Worker